Refund Policy

Refund Policy

We offer a 14-day return policy for online orders. This means you have 14 calendar days after receiving your item to request a return.

Items purchased in physical retail locations are subject to a 7-day return policy. In-store returns are eligible for a refund if returned within 7 calendar days of purchase. Certain items are final sale and are not eligible for return, including but not limited to formal wear, shoes, accessories, sale items, special orders, and layaway purchases.

To be eligible for a return, items must be in the same condition as received, unworn or unused, with original tags attached and in the original packaging. A receipt or proof of purchase is required for all returns.

To initiate a return, please contact us by email or submit a return request through your account page at www.ballinsltdshop.us. Once your return is approved, you will receive instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Return shipping costs are the responsibility of the customer. Ballinsltd does not cover return shipping fees. However, we will cover the cost of shipping for approved exchange items.

Damages and Issues
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and provide a resolution.

Exceptions / Non-Returnable Items
Certain items are not eligible for return, including perishable goods, custom or special-order products, shoes, jewelry, personal care items, sale items, and gift cards.

Exchanges
The fastest way to receive a replacement item is to return the original item and place a new order once the return has been approved.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.